Hellopeter
Share Your Experience
MM
Mojaki M

1 reviews | Active since Jul 2015

21 Jun 2018, 15:45

Unsuccessful porting afetr amost two weeks: 3 Vodacom Shops 4 Consultants

Since 11 June 2018 I have been sent from pillar to post with regard to porting in my number from Mtn to Vodacom SP. Through no fault of their own the consultants who have tried to help are as frustrated as I am. I have been to 3 Vodacom shops and assisted by 4 consultants. To date my number cannot be ported in.

The frustrations I am told come from the migration of Vodacom to some C3D system which the local Vodacom shops are unable to assist with. e-mails have been sent to Vodacom SP porting department. When the porting is done it is either it does not show any progress for days. Today (21 June 2018) the system shows some errors which must still be communicated via email again. This is another 48-hour wait. Really, it so disappointing that a giant company like Vodacom struggles with porting. Or it because porting in is not financially important for their bottom line?

0
Replies (4)
Vodacom
Vodacom's reply21 Jun 2018, 22:12
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

MM
Mojaki M's update22 Jun 2018, 14:35
Reviewer Update
I was phoned on 22 June 2018 by a Vodacom Consultant at around 8H40 am. The call was just find out what the problem was (the same post I have put on Hellopeter). He promised to revert back to me after investigating. It is now 14H30. No call back. I have called the porting department all they are taught to say is go to the Vodacom Shop. Why are they there in the first place?
Vodacom
Vodacom's reply25 Jun 2018, 14:49
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)

MM
Mojaki M's update26 Jun 2018, 14:55
Reviewer Update
It 26 June 2018 and 6 starter packs later, I still cannot be ported into Vodacom. All I need to have on record is someone from Vodacom to tell me that porting cannot be done. Period! top sending me to Vodacom Shops when you know that this cannot be actioned by the consultants.