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JT
Jaco T

1 reviews | Active since Feb 2024

29 Feb 2024, 06:41

Unsuccessful installation

Very disappointed in vodacom fiber , promises was made for installing my fiber no communication was made still waiting , phoned them 6 times and send a email without any success, still waiting for a call back , had to take leave for yesterday for nothing and same thing today , installation was supposed to be 9 am on 28/02/2024 with an appointment scheduled by them

0
Replies (3)
Vodacom
Vodacom's reply29 Feb 2024, 08:10
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 

Best regards,

JT
Jaco T's update29 Feb 2024, 14:56
Reviewer Update
For the second day no communication as they told me that they will be here at 14:00 , took a day’s leave once again no one showed up , apparently they will reschedule, every time its the same answer over and over again without any success, can’t even say poor service because there is no service, Won’t refer anyone to use vodacom service. All they do is make empty promises
Vodacom
Vodacom's reply01 Mar 2024, 09:56
Official
Dear Jaco.

Thank you for taking the time to engage with us today.

As per our discussion, feedback on this matter has been provided and concluded.

Kind regards
Vodacom Consumer Website Team

Best regards,