Unsuccessful contract cancellation with Vodacom

Hello Peter,

On the 8 July I had contacted Vodacom to have mu contract cancelled and I was send a cancellation contract quotation of which I signed and sent it back to them with the reference number (***) that they game me. To my surprise, the contract has not been cancelled and I am being charged for the service that I did not use. Can I please ask that you intervene in my situation and have this issue resolved and the amount that is being charged to be credited back.

I am trying to cut down on costs during this time of the pandemic and I have not been in a good financial state, so that is why I need to get rid of all the expenses that I can do without.

Your assistance in this regard is much appreciated especially when there are people that do not want to do what they are required to do in an organization that is as big as Vodacom. I am appalled by the level of the *********** service especially after being a good customer for the longest time with them