1 reviews | Active since Feb 2017

15 Feb 2017, 11:08

Unstable Standards

<p>So last year, there was a problem with my debit orders, they took 3 months then they cut the line. When I was made aware of the problem, I then made quick resolution of the problem. They kept trying to get hold of me on a data line that doesn't receive phone calls. Now, I upgraded my contract and the agent even confirmed my banking details. Now that my debit order did not go off, they immediately cut my line. They also said I would get a 5gb night owl line, guess what?? I must surely be a sucker for punishment to keep going back to this double standard company.</p>

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Replies (2)
Vodacom
Vodacom's reply15 Feb 2017, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply16 Feb 2017, 11:55
Official

Dear Client

We responded to you via email and await your reply in order to best assist you.

Kind regards

Vodacom Consumer Website Team

Best regards,