Unstable network Rolling ***** with tested 35% package loss possible congestion

Give credit where it is due. The help desk personnel are friendly, helpful, and efficient and walk the extra mile. They follow up on faults and have called me back regularly over the past two weeks. I have reset my router numerous times and they have reset the service leading to temporary improvements. But alas. The network reverts to it’s unstable condition with up to 35% package loss. I have a contract for a 5G service, which became terrible last year. As a compromise between stability or speed, I then set the router to 4G as suggested, which worked well for a while, but has become worse dropping in and out numerous times. Even when I use my phone as a hot spot. The past month is the worst. I have lost essential services requiring uninterrupted traffic. Vodacom cannot or will not fix this. I want out.