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RL L

1 reviews | Active since Jan 2018

09 Feb 2022, 14:17

Unstable Network - Black Friday Deals not so much of a deal!!

Purchased a black Friday Deal data contract in 2021. The Internet keeps dropping. I have made numerous calls and each time an agent answers there's always a different excuse or they are not equipped with the knowledge to handle the call. I am having to pay for this contract and purchase data to hotspot for work purposes. I called yesterday and i was told that i must re set my pin but i need another phone in order to do that. Will Vodacom provide me with another phone? Another agent said that many people are complaining, another agent asked me to reset pin and another asked me to switch of the router and she will will re set on her side. Confusion at it's best and i still need to pay for data that i can't utilize. Vodacom can you please resolve your network issues so that i can have a stable internet connection in order to do my job!

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2022, 07:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RL
RL L's update18 Jul 2022, 23:02
Reviewer Update
4 months on and the Network issue is still persisting. A week back Vodacoms network was down and there was not even an sms informing customers. Almost 8 hours of downtime. Today the Network is again pathetic. Logged numerous calls to date I have not received any assistance I just get told that they have logged a call. I have requested to terminate the contract but was told that I need to pay upfront!!! I must pay for a service that I never received and I must pay to complain about and beg Vodacom to terminate the contract. People living in the Durban area please think twice about taking fibre or LTE packages with Vodacom it is a *******. Could someone from Vodacom please sort me out!!! Your network is bad 👎 😒Dear Customer, With regards to your query with ref number ***. Please note that your service request is still in progress and is being addressed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom