Unstable Fibre Network, Failed Inferior Fibre Speed

Subject: Urgent: Ongoing Poor Fiber Speeds and Network Instability in Parlock, Durban

Dear Vodacom Management,

I am writing to formally raise a long-standing and unresolved issue regarding the poor performance of our Vodacom fiber connection in Parlock, Durban.

Please communicate your plan of action with me via my email on file and not rely on cell calls.

Despite multiple reports and emails sent to your support team, the problem continues without any meaningful resolution. We are subscribed to a 100 Mbps upload and 100 Mbps download package. While speeds during the day are occasionally acceptable, they begin to deteriorate after 3 p.m., and by 9 p.m. the service becomes practically unusable. At these times, download speeds drop below 10 Mbps, and ping rates—normally expected around 6 ms—rise dramatically to between 50 and 109 ms. This renders the fiber line slower and less stable than a basic cellular connection.

Speed tests conducted using Vodacom’s own testing tool confirm these results. I have repeatedly submitted screenshots and data as evidence, yet no effective action has been taken to address the matter.

It appears Vodacom may have oversold fiber capacity in our area without corresponding upgrades to network infrastructure. If that is not the case, then there is a serious technical fault within your network that remains unresolved. Either scenario is unacceptable.

I am paying a significant monthly fee for a service that consistently fails to meet contractual and advertised performance standards. I therefore expect immediate and measurable action from Vodacom to rectify this issue, along with a clear explanation of the cause and a timeline for resolution.

Please treat this matter with urgency.