MV
Michael V
1 reviews | Active since Jul 2020
07 Jun 2021, 08:36
Unstable Fibre connectivity
For the last two weeks I've had problems with my Fibre connection, it seems that my connection is switched off at night and only switched back on at around 8am and some times at 9am. This is impacting my ability to do work and then I have to use alternative connectivity. I'm paying for full service 24/7 and expect my service to be available at all times. If this is not fixed I'm cancelling my service.
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Replies (2)
Vodacom's replyOfficial
07 Jun 2021, 09:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2021, 09:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MV
Michael V's updateReviewer Update
11 Jun 2021, 11:56You guys are pathetic, I'm still waiting for someone to get in touch and resolve the ongoing problem. In the mean time you keep charging me for a service that I'm not receiving in full as contracted.
MV
Michael V's update11 Jun 2021, 11:56
Reviewer Update
You guys are pathetic, I'm still waiting for someone to get in touch and resolve the ongoing problem. In the mean time you keep charging me for a service that I'm not receiving in full as contracted.