GB
G B
1 reviews | Active since Feb 2017
31 Mar 2021, 15:50
Unstable data network
Dear Vodacom. I have a problem with the network switching off for a few seconds to 30 seconds then back to 18mbs. The speed does not help when you are live and the network cuts your feed. I am using a router. This unstable connection has been going on for 3 weeks. This happens any time of the day, even at 3 am in the morning. I do not move the router around. My laptop is 0,5 meters from the router. Please assist
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Vodacom's replyOfficial
01 Apr 2021, 07:31Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2021, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Apr 2021, 15:22Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2021, 15:22
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,