Unssatisfactory Telephone conversation

<p> My cellphone ********** 005 was runover by a tractor on Monday27 Feb 2017 and i call the insurance company ,they advised me to take it to vodashop and fill in the claim form which i did , on followup on the claim the company advised me to call vodashop and request them to fax the picture of the phone or the manager must call them and inform them if the phone is ireparable so that they could proceed with my the claim. The lady that i spoke to was somehow not so understanding and i requested to speak to speak to the manager she said the manager was out and she don't the manager will call me, to me it seems she never bothered to inform the manager about my call and if she did the manager never bothered to get my side of the story which to me that's not putting the interest of the client first.</p>