Unsolved Blacklisting

<p>This is an update to my previous review</p> <p> </p> <p>It’s exactly two months now since I have been “blacklisted”. On the 21 of September I was blacklisted, the problem started when my Vodacom Phone broke, I took it in for repairs, but they couldn’t fix it so vodacom gave me a refurbished phone, 5 months later (on the 21 September), the refurbished phone was blacklisted/reported as ******, and to think I thought I was the first owner of the phone (This is the first review summarised). After I have written the review, a Vodacom consultant approached me but now he is no longer responding to my emails, I have been to 4 different Vodacom stores in total and yet nothing is being done, I even went to VodaWorld in Midrand (which cost a lot to get there) recently to sort out this matter, the only thing that Vodacom told me is that Cell C blacklisted me , so I went to Cell C and they told me that they can’t help me as I never used a Cell C sim card, and Cell C also told me that I was not the first Vodacom client to approach them regarding, being mistakenly blacklisted, and suggested that I contact Vodacom to take back the phone . The guy from VodaWorld is also not answering my emails. So what should happen now? I am a student and this problem that I have no control over is wasting my time and money and is causing unnecessary stress, I am a student that means that I am waiting for important calls and messages from bursary companies etc. At this point the phone is useless and has been useless for 2 months now, I am unable to contact my parents via messages or calls and vice versa. Can Vodacom please sort out this problem ASAP as I am Vodacom Client and not Cell C. Can someone give me advice on what to do? Course at this point Vodacom is unreliable.</p>