GA
Glen A

1 reviews | Active since Jan 2017

19 Feb 2017, 16:56

Unsolicited text messages at 7am and midnight

<p>Almost every day I am woken up by messages from Vodacom about not having an active data bundle, despite the fact that I sent an unsubscribe request over 4 *months* ago.</p> <p> </p> <p>I am not interested in these messages (in fact, I'm not interested in *any* marketing communication), especially since these bundles usually expire in about 3 seconds, and I really don't use much mobile data.</p> <p> </p> <p>Since sending my first e-mail to "customer care" back in mid December, I have recieved more than one phone call regarding the matter, but it's just empty promises.</p> <p> </p> <p>Why is this so difficult??? Perhaps it's time to move my business elsewhere.</p>

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Replies (2)
Vodacom
Vodacom's reply20 Feb 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Feb 2017, 14:01
Official

Good Day Glen

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support