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Berthram B
1 reviews | Active since Jul 2011
05 Nov 2019, 13:49
Unsolicited sms from Vodacom with no resolve
I keep receiving promotional, unsolicited sms’s from Vodacom with the following message:
“Turn R5 into R50! Voda-to-Voda bonus airtime. Recharge & get 10x your airtime value for free to use till midnight.This promo is valid for 7 days, so hurry & earn up to R250 of bonus airtime. T&Cs apply. Opt Out? SMS STOP 31118”
I have sent the message “Stop” to 31118 before and received no reply, yet the messages still come. When I google this message I see numerous other people with same problem. The service from Vodacom is becoming a hinderance.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Nov 2019, 14:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2019, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Berthram B's updateReviewer Update
07 Nov 2019, 13:14Thank you. I have received a call today from a service rep who will be following up and getting this problem sorted. Too early to say if it is sorted but hoping it is.
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Berthram B's update07 Nov 2019, 13:14
Reviewer Update
Thank you. I have received a call today from a service rep who will be following up and getting this problem sorted. Too early to say if it is sorted but hoping it is.
Vodacom's replyOfficial
08 Nov 2019, 15:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Vodacom's reply08 Nov 2019, 15:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
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Berthram B's updateReviewer Update
09 Nov 2019, 16:10I’m not sure if this query is indeed resolved as today at 12h22 I received another promotional Vodacom sms:
“ShakeUp Summer with Vodacom! Great prizes are waiting for you today! Visit http://voda.com/shakeup or dial *133# NOW to shake and win. T&Cs apply. The future is exciting. Ready?”
“ShakeUp Summer with Vodacom! Great prizes are waiting for you today! Visit http://voda.com/shakeup or dial *133# NOW to shake and win. T&Cs apply. The future is exciting. Ready?”
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Berthram B's update09 Nov 2019, 16:10
Reviewer Update
I’m not sure if this query is indeed resolved as today at 12h22 I received another promotional Vodacom sms:
“ShakeUp Summer with Vodacom! Great prizes are waiting for you today! Visit http://voda.com/shakeup or dial *133# NOW to shake and win. T&Cs apply. The future is exciting. Ready?”
“ShakeUp Summer with Vodacom! Great prizes are waiting for you today! Visit http://voda.com/shakeup or dial *133# NOW to shake and win. T&Cs apply. The future is exciting. Ready?”