CR
Charles R

1 reviews | Active since Jul 2012

27 Oct 2020, 14:40

Unsolicited goods delivered

Vodacom contacted me with regards to a fibre installation. After informing them that I still have a Telkom Contract and do not know when it is ending, they said they will leave the order on pending, and once I know when the telkom contract ends I can call and activate. I was told nothing would happen until I activate it from my side and I will not be billed. The next thing I know I have a router delivered at my door. I sent it back and got repeated communications from them to send them an updated address to deliver the router. Eventually I had to call and explain the whole story to get them to cancel the order as I am still on my Telkom Contract for another 9 months. The guy who helped me was very friendly and said he will put it through to cancel it immediately.

I really hope they do not charge me at the end of this month, because that will truly be disappointing and leave me second guessing my service with vodacom.

0
Replies (1)
Vodacom
Vodacom's reply28 Oct 2020, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team