JV
Johan V

1 reviews | Active since Feb 2019

20 Feb 2019, 14:44

Unsolicited daily "Purchases" on Cell number

I didn't understand high cellphone bills for month on end. On investigation on statements I saw there was DAILY "Entertainment Services" deductions from 'OnGames', 'Fun Chat' and 'AndroGames' amounting to R16+ per day. Ongoing for a few months now. I dont have games or "chat"apps appart from Whatsapp on my phone. I tried the "Stop" service for Vodacom, but that wont work as these are not 'services'. Tried the call centre, and although very friendly, they only confirm there are no active paid 'services'. Tried explaining to the agent that it's not services but unauthorised 'purchases' that I (and probably he?) can see on my stetement. AS WELL AS ONLINE (http://live.vodacom.co.za/vlive/myaccount/transactionspage). No joy. The only thing I can do to save *R500 a month* is to cancel my current contract (a breach from my side), but I honestly hope Vodacom can do something to protect their customers from phishing attacks like these.

0
Replies (3)
Vodacom
Vodacom's reply20 Feb 2019, 15:26
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply20 Feb 2019, 16:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
JV
Johan V's update20 Feb 2019, 16:38
Reviewer Update
Faith restored in Vodacom. The account specialist that handled my query (Fergie?), was prompt, friendly, to the point, solution in hand and the issue was addressed within minutes. Thanks Vodacom!