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Darryl D
1 reviews | Active since Nov 2012
01 Mar 2023, 08:58
Unsolicited Contract! ******** behaviour by Vodacom agents!
Vodacom online agents called 2 days ago to tell me that the terms of my existing contract are changing so it is just a courtesy call. Yesterday I woke up to an sms saying that my upgrade has been approved. I did not ask for an upgrade and I made sure that the agent understood that. I tried to reverse the upgrade immediately, called the call centre and was told I will receive an sms as confirmation. That did not happen. I called customer care again this morning, was told that it is done but couldn't get a reference number. Can someone from Vodacom please sort this out???
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Vodacom's replyOfficial
01 Mar 2023, 09:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2023, 09:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Darryl D's updateReviewer Update
02 Mar 2023, 10:03It is now day 3 of trying to cancel this ******* contract. I was just on the line for 15mins with a call centre agent who explained that there is a request for a reversal but that it has not been processed. It will only be processed by month end. I want this contract upgrade reversed and cancelled. No one from Vodacom has called me to assist with this query to its finality.
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Darryl D's update02 Mar 2023, 10:03
Reviewer Update
It is now day 3 of trying to cancel this ******* contract. I was just on the line for 15mins with a call centre agent who explained that there is a request for a reversal but that it has not been processed. It will only be processed by month end. I want this contract upgrade reversed and cancelled. No one from Vodacom has called me to assist with this query to its finality.