KF
Kristy F
1 reviews | Active since Nov 2009
11 Apr 2020, 11:59
Unsolicited Charges
I never subscribed for this service, why am I suddenly being charged for something called a "welcome tune", surely this is against the consumer protection act.
I've been your customer since 2001, I can't believe that you guys would pull a **** move like this. Have some respect for your customers, you *******.
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Vodacom's replyOfficial
11 Apr 2020, 16:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Apr 2020, 16:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team