Unskilled Representative and inconsisted billing amount

Absolutely frustrating bunch of people to deal with. I have to call in every 2nd month to understand why my account hasn't been updated with the most recent payment . Their app never updates when you make a payment, you are never able to see the true amount you owe for the new month . Whats the worst part is when you call in to understand why your account is in arrears when you made payment, the call centre representative are more confused than you are. I called up last month and they lady confirms that my outstanding amount is R587 when i check today its around R1500. If you are not

tracking your payments.. They will charge you extra.. I will wait until I receive a call from a skilled employee that can break down the 1 months extra charge before I make any further payments. Ridiculous, I can't wait for this contract to end to join another provider.. A complete joke!!!!!!!