"Uns****ed and Lazy" Vodacom ***** Department Consultants/Employees

One 25 August 2017; I received a call from Vodacom stating that my account is in arrears and I told them I don’t have any contract with Vodacom and I do not even want to have an account with Vodacom. The lady I spoke to stated that I need to send affidavit stating that I don`t have a contract with Vodacom and a copy of my Identity Document to the Pinetown branch(Pinecrest). I went to a Vodacom store(Pinecrest) and they did not show me this account. The lady that assisted me said I should give them the affidavit and copy of ID and he will call me within a week. I did as requested and provided him with ID copy and affidavit. To this day - I received no call from the store and I was not provided with a reference number either. On the 22nd of January 2018 I received sms stating that they have handed my account to the debts collectors and there was also debts collectors details and I then phoned the number and they confirmed that they were instructed to take legal actions against me. The lady who assisted me advised me to resend affidavit and my ID copy to her so she can send to their client(Vodacom) but I have not heard anything from them. I am not sure about what I must do now because I also phoned the Vodacom ***** department on the 23th of February 2018 to check on the progress and the gentleman who assisted me indicated that my case has not been allocated to anyone. Basically, the problem has not been sorted and I do not know whether is due to laziness, shortage or lack of leadership and accountability within this Vodacom ***** department as it seems like no one knows what to do with this case. Previous reply from Vodacom indicated that the matter has been complete which was a lie. Whenever I phoned them they always ask about the account number I have with them of which I never had an account and I do not even want to have an account with this service provider who is so disorganised. Whenever I contact them they always promise to reply within 14 days which they do not keep. I wrote to Hellowpeter in January and Vodacom responded that the matter has been completed which was a lie.