Hellopeter
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AE
Anthony E

1 reviews | Active since Jan 2015

27 May 2025, 12:36

Unsigned contract being enforced

I've lodged an issue and the social media team said that the store will contact me regarding my complaint in this post :

https://www.hellopeter.com/vodacom/reviews/upgrade-dispute-d4a3488d989a466e109177ed09d5a237f7425dc1-***

The complaint was closes without the store contacting me. All that I am asking is for the original contract to be enforced.

0
Replies (3)
Vodacom
Vodacom's reply27 May 2025, 13:54
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 May 2025, 15:06
Official
Dear Anthony
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we can identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided by the store.

Have a pleasant day further.
 
Regards
Vodacom Consumer Website Team

Best regards,

AE
Anthony E's update28 May 2025, 14:31
Reviewer Update
Can you please provide me with the date of the feedback and the feedback provided?