************ subscription to Vlive Services and Games

I just topped up my mum airtime today at 10:00 with R100 and upon checking her balance at 17:00 I learnt that her balance was R85 and no calls was made. Upon calling Vodacom customer services to query the mysterious disappearance of airtime. I learnt that Vodacom subscribed my mum to "Vodafone Live services" without her knowledge and been deducting R17 per day. We don't know for how long these deductions have been happening as my mum was not monitoring her airtime balance and on average have been recharging R600 per month. This could be part of the reason for the fast usages of airtime which we could not understand. I find this behavior by Vodacom in a very disheartening and unprofessional by such a reputable company. Should such event occur again without approval of my mum and any proof (sms etc.) provided to us that we subscribed to these services, we will forced escalate this matter to obtain proper recourse for this unauthorized deductions. We would be closely monitoring the airtime balances and any unexplainable variances noted will be investigated and refunds required.