FR
Florence R

1 reviews | Active since Nov 2011

23 Oct 2018, 18:08

************ *****ing in broad daylight

On July 25th , vodacom did not deduct their money as they had a technical problem. They then deducted on 13 August with a charge of 100 r as I reversed their debit order since I didn't have the money. I really wonder how many people had 100 r added to their normal debits because of a problem they never created. Vodacom made millions from this supposed mistake. They did it again in September. They did not deduct on 25th. Now I will have a double debit in October with a another 100 r fine. Yet again they will make millions from a mistake they deliberately make so to fleece 100 r from all customers. What an easy way to make money. Very clever. I phoned them claiming my money back, up to now I have not got it yet. I had always regarded vodacom highly as I have been with them for the past six years. This is my very last time I want anything to do with them. I await my 100 r in the meantime.

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2018, 07:03
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team