************ Service provider

<p>I phoned vodacom on 3 occasions and was assured I was not paying for a device and that my contract was up in February 2017. I told them that I did not want a new device and that I was paying an large amount for my package. The sales office tried to sell me various new devices.. They would not reduce my fees or advise me that I should just downgrade. On 29 July 2017 Iwent into a Eastgate branch and the sales lady advised me that I should rather downgrade and not teminate my contract. I was happy to do that but after no respose from customer care please advise me how you can charge people the same amount after there contract has expired. I am currently unemployed and I am agreived that vodacom has no morals. I have been charged R450.00 extra on my account for 6 months. It is day light *******. I would like a refund as I am still been charged the higher fee for August 2017 even though I downgraded the end of July 2017. </p>