WD
Winnie D

1 reviews | Active since Apr 2022

12 Jul 2022, 11:48

************ Sales by Consultants

Sales Consultants sell products that don’t exist then inform that they don’t have the product once billed and when one complains. Then after billing whatever amount they have the audacity to offer a new product since the contract has began. I been waiting for my refund since February 2022, instead they keep calling to sell me a new product. I don’t want a new product. I want my money back. I keep getting references but nothing is sorted.

0
Replies (1)
Vodacom
Vodacom's reply12 Jul 2022, 12:03
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team