LD
Lourens D

1 reviews | Active since Sept 2015

14 Oct 2016, 15:59

************ debt collector

<p>So a two years ago I changed jobs and cell phone number (still with Vodacom), but had 3 months left on my current contract. Vodacom said it's fine to cancel the contract because I did not build a handset into the deal - (after all I am a customer for over 15 years.)</p> <p>Today I received a threat from this obnoxious person from some debt collection agency wanting to issue judgements against me.</p> <p> </p> <p>She claims I owe R 7,000.00 to Vodacom. (Now maybe her calculator's battery is flat but 3 months x R 1,000.00 subscription = R 3,000.00)</p> <p> </p> <p>So this is how Vodacom treats its loyal customers; no phone call, just hand them over to debt collectors, after they said it's fine to cancel the contract.</p> <p> </p> <p>Lesson learnt: ALWAYS GET EVERYTHING IN WRITING - and keep those records</p>

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Replies (2)
Vodacom
Vodacom's reply15 Oct 2016, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply17 Oct 2016, 08:06
Official

Our records indicate that the account is in a legal state and we will need to escalate the matter to our Legal Department.

They will act as a single point of contact to engage with you.

Regards,
Vodacom Consumer Website Team