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Motlatjo P

1 reviews | Active since Jul 2020

02 Jul 2020, 18:18

************ debit order

I recently upgraded my cellphone contract with Vodacom and added an additional data line to my contract. I am supposed to be debited R308 + R264 monthly. To my amazement, I got debited an extra amount of R300 on the 1 July 2020. I contacted Vodacom contact centre to try get an understanding of what was going on, unfortunately the consultant was not of much assistance even after I explained my story and also provided her with the reference number of the debit order( Vodacom: ***). All she could tell me was that I needed to contact my bank to find out what the problem is and also that the number mentioned on the reference number is in fact pre-paid. Instead of sorting out the debit order from their(Vodacom) side, I need to be running around trying to convince my bank that this is an invalid debit order. This is not the kind of service I signed up for

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Replies (4)
Vodacom
Vodacom's reply03 Jul 2020, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

MP
Motlatjo P's update06 Jul 2020, 10:58
Reviewer Update
Wow, its 3 days later still nobody has been in contact. So much so for the speedy response in saying you will be in touch?
Vodacom
Vodacom's reply06 Jul 2020, 17:20
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department on the 01-07-2020 and was advised accordingly with regards to your query.  Regards Consumer Website Team

Best regards,

MP
Motlatjo P's update06 Jul 2020, 18:39
Reviewer Update
I think we are missing each other here, my complaint emanates from that call on the 1-07-2020 because the consultant did not resolve my query, all she did was to ask me to go to my bank. My complaint is how come you are unable to see that you made deductions from my bank account using the contact number provided as reference? It seems to me you are very quick to respond without getting a sense of what my query is. So will i be contacting you and the bank every month quering deductions that i did not authourise? For your information i spoke to the bank but it's also up to you yo do your part.