CT
Craig T

1 reviews | Active since Apr 2011

05 Nov 2015, 13:54

************ contract gains

I was called by a consultant who advised that since my existing 3g wifi pebble contract was expired and was on a month to month basis I could upgrade to the new one which would also be cheaper.<br> <br> I stated that I was not aware of this and they reiterated this was the case but in actual fact the original contract is still running!<br> <br> My billing now shows that I am paying for 2 devices and I was told I cannot cancel because the return policy is within 7 days!<br> <br> They called me around the 20th of October but the billing says bill starts 1st of October???<br> <br> Please tell me why I would agree to pay for the same thing twice? where is the sense in this?<br> <br> I want the audio to be listened to ASAP and the contract nullified as it was given under false information.<br> <br> Not cool Vodacom!

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Replies (1)
Vodacom
Vodacom's reply05 Nov 2015, 15:27
Official
Hello craigieT,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team