************ behaviour

I have ported my number in July 2019. The port was conducted by an MTN consultant within our building, however Vodacom still continues to deduct premiums off my account. When I queried with Vodacom as to the reason for the continued deduction i as advised that the Port might have been done, however no cancellation was requested which then resulted in Vodacom creating a pseudo number *** for my profile in order to continue deducting premiums from my account. I feel like this goes against Treating the Customer Fairly and acting honestly and ethically.

I do not even have access to the airtime/services that Vodacom keeps deducted premiums for.