************ & APPALLING SERVICE

I just got the most APPALLING experienced ever by VODACOM agents, Sunday the 7th June 2020 i took my iphone 6s for repairs which is covered by insurance, the insurance deemed the phone expensive to fix but rather opted for replacement, today insurance contact me and 2 options where provided, 1 a second hand phone with the Excess of R450 +-, 2 option a new phone excess of R950 +- I opted for the latter, went to pick the new phone as advised by insurance. The agent by the name of Tshepiso told me that they issue a ‘CPO’ phone as there’s no stock, I then ask what CPO is he explained that it’s a new phone just repackaged by Vodacom for reselling purposes, only to find out that CPO stands for Certified pre owned which I declined, another option he provided was that I go buy a new phone at istore with my own money and claim for insurance which was not financially viable, I asked for the agent to check where I can get the phone the answer ‘No I can’t do that you must go check yourself ’, I asked for the Manager because the information was inconstant, the manager never pitched and called Grayson Naicker masqueraded as a manager and arrogantly told us that “Vodacom doesn’t have stock due to COVID 19 where must he get stock and he can’t provide an ETA’, which is none of my concern as a paying customer and they both literally told us that there’s nothing they can do and essentially they can’t help us, iam still perplexed as what further steps I need to take..

Counter 15 ticket number B142