1 reviews | Active since Jan 2016
UNSATTISFACTORY HANDLING OF QUERY
I do not have words to express my dissatisfaction/disrespectful treatment I have been receiving from Vodacom in regards to a complaint that took Vodacom almost 2 Years to do start doing something about it. I have made arrangements with bodacom accounts but every time I phone there are no records on the system and I am being charged reconnection fee twice now in one month. Vodacom does not listen to me as a customer for more than 20years and treats me as if I am in the wrong to complain about it. I am requesting Kagiso's Manager from the CEO's Office to phone me. I send emails requesting a call back from Kagiso but he does not phone me at all or reply to my emails. I want a solution regarding this problem that suits both parties because this is not the first incident in regards to poor service delivery and a upgrade that has been done wrong
My lines are suspended according to vodacom's system the lines are active but till yet I cannot make calls.
Again I must complaine about Vodacom's service delivery.....how can your system show My lines are active but on my side it is not and the consultants can't give me a explanation or solution.
I have had it, I want all my contacts cancelled and my numbers converted to prepaid with no cost to me.
I cannot deal with *********** consultants or the higher rank of the company just ignore my emails and complaints that can help them better their service to poeple.
I want my lines rectified with immediate effect and thereafter canceled and made prepaid with no cost to me. I want this never ending struggle to come to an end.
My lines are suspended according to vodacom's system the lines are active but till yet I cannot make calls.
Again I must complaine about Vodacom's service delivery.....how can your system show My lines are active but on my side it is not and the consultants can't give me a explanation or solution.
I have had it, I want all my contacts cancelled and my numbers converted to prepaid with no cost to me.
I cannot deal with *********** consultants or the higher rank of the company just ignore my emails and complaints that can help them better their service to poeple.
I want my lines rectified with immediate effect and thereafter canceled and made prepaid with no cost to me. I want this never ending struggle to come to an end.