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Fanus B

1 reviews | Active since Jul 2018

27 Jul 2018, 12:10

UNSATTISFACTION ON VODACOM PHONE REPAIRS

I have made a new contract with Vodacom in the beginning of the year and since I received my phone we had problems of no service, can not hear the person, DROPPED CALLS so much that I have lost a lot of business due to this, no network. I have return the phone for 5 times since 8th February 2018 still not fixed. I desperately need some assistance and every time they just sent the phone in for repairs and just come back as we sent it.

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Replies (2)
Vodacom
Vodacom's reply27 Jul 2018, 12:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply27 Jul 2018, 14:53
Official

Dear F****,

We thank you for bringing it to our attention and do apologize for the inconvenience.

Our attempt to make contact rang to voicemail.

Please refer to the email which we have sent for feedback on this correspondence.

We thank you for your continued support.

Warm regards,

Shad