Unsatisfied....Purtrate customer service

Firstly I did an online onder for a Samsung A33.The device was delivered to my place of employment with RAM couriers,I didn't have my ID so they sent they phone back to Vodacom ..My assumptions is that if Vodacom received the phone back the contract will not be honoured and they off cancelled... However that wasnt the case I am changed for over four months now for the phone and every time I call the After sales department there is no help they will escalate it but nothing happens.The service is horrific I asked an agent to put me through to the Manager 6 times in one call and she kept talking and not listening... Vodacom you g guys suck and should definitely close yourls franchise down .. Worthless process and worthless customer services... Nothing but grief these past months