Unsatisfied with vodacom and finrite

This is my second review of vodacom and I still don’t have anything positive to say. Unfortunately! Just after a month of resolving a claim that took 16 months to resolve. My phone suffered a liquid damage and I took my phone to Ghandi square for repairs. The ladies at Ghandi square were very helpful and the phone was taken to Sandton city for repairs however I was told it would be replaced and the claim had been approved for a new device. I was called back to come collect a new phone at Ghandi square and when the lady tried to assist the system was giving her issues. She was advised by the call centre consultant that there was an ITC issue since Sandton city repairs had logged the claim incorrectly. I called finrite insurance and the consultant advised that I should fetch my salvage phone and head to another Voda shop and I would be assisted. Mind you it was not Ghandi squares fault but it appears to be Sandton city’s fault. As of yet I still don’t understand what the issue is and this is after I was told that the claim had been approved. I will not be staying with vodacom anymore after these 2 events that are not even much time apart.