Unsatisfied with trying to cancel my Vodacom contract

<p>So I was contacted at the end of November for a wi-fi router contract obviously the sales lady said everything i wanted to hear and sugar coated the deal immensely. However i advised her before i agree to anything i would like the contract and terms and conditions in writing, i received the wi-fi router and i am still waiting for my contract!!! I am completely and utterly disgusted in the lack of service from Vodacom. I have been trying to cancel my contract for more than a month to no avail. I have sent numerous emails to cancel my contract with immediate effect. I have also called the call centre and as I was waiting for more than 20 minutes I chose the option for someone from Vodacom to call me back I am still waiting for the call back and that was the 06th January. Vodacom is continuing to debit my account without even acknowledging my cancellation. Please can someone intervene and cancel this with immediate effect. Vodacom is very quick to take your money and sell you products however when you dont want or require the service there is no one that can assist. I have been a loyal Vodacom supporter for more than 15 years!!!</p>