Unsatisfied with service!

<p>On June 12th I upgraded my contract online. I got the confirmation email with order number ********** ********** 59. June 14th I phoned Vodacom online and they said it was scheduled to be delivered that same day. Nothing happened.</p> <p>June 15th I phoned again asking what's going on...just to find out that something went wrong at Vodacom and that the couriers only picked up a simcard and I must phone them to return the order so that it could be reversed and I can re-apply for an upgrade because currently I'm blocked from any upgrade.</p> <p>June 21st I phone again to find out what's happening and was told to email ********** to find out what's going on and was told the package is not yet at warehouse.</p> <p>June 22nd the package was at warehouse according to Tracy at ********** and she sent an email to the relevant department to cancel the order so that i can upgrade.</p> <p>It's June 26st and still can I do nothing to upgrade!!! What is going on!!?? I can't even upgrade in store because of this!!</p> <p> </p>