Unsatisfied Vodacom Customer

I am in utmost disbelief when it comes to the poor quality received by Vodacom Southgate branch for this past year. I have been pushed to the limit of having to publish my review in hope that I might find the help . My credit score is hanging on a thin thread at this point and I have been left no choice . About 4 years ago , I took out my first contract , just started my first permanent job, I was extremely ecstatic to start building my ITC record . Little did I know that I’d be betrayed like this by a service provider I trusted most. I was considered a “platinum” customer by Vodacom because of how well my account has been taken care of and never missed a payment for 2 consecutive years with no end . I took out my first contract cellphone of which was a 36 month contract . A year later I joint the fibre WiFi group with Vodacom aswell , at this point I was a loyal customer . I continued few months later and took out a double deal cellphone contract where I managed to get 2 iPhone 12s for a reasonable price . Within 2 months after paying all these products and taking out the iPhones I noticed an unknown transaction added to my bill. I reported this immediately and was summonsed to the Vodacom branch of which I visited the same weekend . A consultant assisted me and said that it would be resolved and would not persist . The following month the added unauthorised transaction still continued and in this instance I still continued querying this but it continued each passing month. 8 months in and trying to fight this I then placed a hold on my account to stop all devices so that I could get this sorted but still not progress . My account is now handed over to the attorneys, I am being bugged every week with annoying phone calls from attorneys asking me to settle an outstanding balance of R12,000,00. I am very much capable of settling this monthly but I am in no position to do so because I have not been helped after months of querying this! What happened to good customer service and being helped to the best of their abilities!? I want this matter resolved within 48 hours , I am really praying for a response and to finally get acknowledged or I’ll be left with no choice but to query this to the ombudsman! .