Unsatisfied Vodacom Customer

My contract was expiring around the 13 of March. Called in February to cancel the airtime and insurance services on my two phones considering this expiry. End of March i was still being charged for these in my Aprils invoice. Called on the 4th to retrieve calls that prove that i had asked for cancellation of these services, the told me they could not find this recording.

Why do they say they record if they dont?

Ok i ask for these services to be cancelled again,no they cancel for one number and the other phone is still active. I flippen asked for both phones to be cancelled and the still bill me for April? Why? It is still 7 days into April and they cant cancel? I do not understand why it is so hard to do contract cancellations but they force upgrades on you.

Considering blocking this debit order because it only benefits them and they do not consider their customers needs.

I no longer want your stupid airtime and insurance. Then the consultants have the audacity to give me attitude whilst talking to me. Agitated