Unsatisfied Vodacom customer

I have been with vodacom for over 10 years. Recently 2021 Feb I had upgraded my contract and it was a 24 month contract. From the time I had upgraded It had been showing me that my next upgrade is due in August 2024 and my contract end date is January 2025. I had queried it a few times with the call centre and everytime I called there are different excuses such as there is a cliché on the system and it will be rectified or the store which I did the upgrade at did not upload the required documents. After a few months I called again and this time they saying that the contract has been prolonged due to the covid relief payment plan which I had taken out last year however according to my statements aswell as a consultant I had spoken to confirmed that it was only for a month so how is my contract prolonged for another 2 years.

1) If my contract was prolonged due to the covid relief fund. Why is it showing 2024/2025 from the time I had upgraded in Feb and the covid relief was in June? 2) If it is because of the Covid relief fund why is it prolonged for two years whereas I am paying the full amount dued on my account? 3) If it was the covid relief fund why was I allowed to upgrade my other numbers which also had the covid relief fund on its original time last year?

Every time a consultant logs a service request I get an sms stating that the Contract date is correct and is because of the covid relief fund which doesn't help my query.

Today I went into a vodacom store and spoke to a consultant and he had checked on the system and showed me that the store which I had upgraded at (Fourways mall) had uploaded the wrong document onto my profile and it has another ladies quote instead of mine. I thereafter called the call centre again and was not assisted in the least bit

I need this to be resolved ASAP otherwise I will be putting a closure on all my contracts with Vodacom and take my business somwhere else.

I'd like a thorough investigation into my issue with a feedback ASAP.

Really disappointed with the service for which I PAY.