1 reviews | Active since Oct 2022
Unsatisfied Vodacom customer
I have raised a concern through this platform regarding Vodacom not taking the responsibility of their consultant that did not send me the copy of the iPHONE insurance after it has been activated.
Vodamcom indeed responded to the Hello peter call however they claim to have sent me the copy of the insurance, They sent the copy of the insurance that does not have my signature as the acknowledgement of the insurance contract, they also claim that the copy of the 36 months contract is same contract that can be used as the copy of the insurance. I don't agree because my contract for the phone does not include costs for the insurance. I am still waiting for Vodacom to send me the copy of the contract I signed or the recording of the terms and conditions of the insurance.
Thanks very much Hello Peter
The copy of the insurance was only sent to me after I claimed. I thought taking insurance with vodacom I am safe but guese what I am paying for the insured phone that is not in my possesion.
Vodacom sent me a copy with a signavture that is not mine claiming it's my signature. I responded in formig them that the signature is not mine and no one came back to me.
Vodacom please take accountability and replace the phone.
I trust you will take care of your customers
The copy of the insurance was only sent to me after I claimed. I thought taking insurance with vodacom I am safe but guese what I am paying for the insured phone that is not in my possesion.
Vodacom sent me a copy with a signavture that is not mine claiming it's my signature. I responded in formig them that the signature is not mine and no one came back to me.
Vodacom please take accountability and replace the phone.
I trust you will take care of your customers