Unsatisfied service

on Saturday the 12 April 2025 , I called in as my vodacom fibre was not working I was not told that the fibre in my area was down and was told to disconnect all the plugs and to rearrange them which I did yet still was not working and was told to wait 24 to 48 hours. Sunday I called in again and was then told that the fibre in my area was down on Saturday but should have been back on yet my wifi was still not working and again told to wait 24 to 48 hours. Called Vodacom yesterday again and told once again to wait 24 to 48 hours to be seen to and for our service to be restored. I called in again this morning to be told the same thing once again and to wait on openserve to resolve the issue. This is totally unacceptable and extremely ridiculous as we work from home and rely on internet connection yet get told to wait continuously 24 to 48 hours just for our fibre to be seen to. I want answers vodacom as when such matters arise we get no response but let us miss a payment or payment gets delayed then you guys are quick to cut the line.