Unsatisfied Response

Hello Peter

I have had an ongoing dispute with Vodacom, but the recent one re-surfaced when I have been struggling to connect to the LTR Router that was initially advised that there was as coverage where I reside. Fast forward I haven’t been able to connect due to poor signal some days are better most days are worse and I feel I’m paying for a service I hardly use. I took a step to then request for a premature cancellation within 3 months of having the router and was advised I had to pay a cancellation fee of 1200 3 weeks ago. However I couldn’t pay the amount at that specific time I then made a call today to get a new quote an Agent named Lusaka from Vodacom cancellation then advised the system updated a new amount to pay which is R4400 odd so I’m confused as to why should I pay a large amount for cancellation and how did it get to that amount over 3 weeks