Unsatisfied product service

Good Day

To whom it may concern:

We purchased a Lenovo Core I7 Laptop which we are not happy about, when we ask about specs before purchasing it on contract we were told they don't have stock and we can view product at Incredible Connect or Makro etc... We were impressed at what we saw at these stores Lenovo Core I7 320. Vodacom does not not supply Model numbers for a person to view specs, the only info they give is Lenovo Core I7 there are so many models and only info given was * Inter Core i7 Processor. * 4GB RAM , 1TB Hard Drive. * Webcam, Bluetooth, Wifi Integrated Graphics. Sales rep told us it on high level bracket. We have been struggling to load software (Ability Office) given to us wasting unnecessary data trying to load this software. Took in the very next day after purchasing the Laptop to Vodashop at Vodaworld we unable to return it ... based on this is not the laptop we taught it was. unable to load software. Their technical staff one unable to assist referred us to someone else he didn't want to assist as he was going on lunch another lady tried to assist but was unable to as she was also experiencing problems . We stucked in a 3 year contract with something we dont like as we were not given proper information. We highly disappointed in service from Vodacom. Why is there a 7 days cooling off period at other places but not at Vodacom.

Please advise on how do we solve this problem of returning this laptop for another brand tried searching on the Lenovo Core i7 130 its basically an entry level laptop valued at about R4000.00 were we almost paying R17000.00 we could have taken an Apple Macbook Air for that amount . Contact number : ********** 965 / ********** 352 Mr M.Y.Y Snyman

Your assistance is highly appreciated.

Kind Regards Mr M.Y.Y Snyman