Unsatisfied paying customer

This complaint is regarding Vodacom Repairs I have booked in my Hisense H50 Zoom phone at Vodacom Jabulani Mall on the 6th Feb 2022. I have been phoning them and they keep telling me stories and my phone is not ready for collection even when I go to the store I receive a really negative attitude from the consultants.

They have now blocked my number every time I try to call them. I am highly disappointed about such a service I never expected such from Vodacom. All I need is my phone back it is still under warranty have every right to get it fixed