1 reviews | Active since Apr 2020
Unsatisfied Loyal Customer
Good day,
I have a problem, which I believe should not be a problem - You went to my personal banking account for the monthly debit order, and there was no money on the account, though there was no money on the account however I managed to make the payment via EFT for the outstanding balance, and right now I have been receiving calls from a BOT which is threatening to suspend my line if I don't pay R100,88 - VODACOM LAST I CHECKED, I HAVE MULTIPLE WAYS OF MAKING MY MONTHLY PAYMENTS WHICH INCLUDE EFT, DEBIT ORDER ETC, and my contract is up to date with the payments, can someone explain to me why I'm now receiving calls from BOT stating that my account is in arrears? can someone explain to me when did I agree with VODACOM that they can charge me R100,88 if there's no money in my banking account? MY ACCOUNT IS UP TO DATE I DON'T OWE YOU ANYTHING - except the monthly instalment of August 2022. Again I will not have money on the 22 August 2022, however I will make a payment via EFT does this mean that you will charge me R100,88 say that my account is in arrears?
Which product am I paying for that I took with Vodacom for R100,88 or are you just exploiting your customers for more money and justify it by saying that we didn't find money into your account on the debit order date.
Please update my account with the correct balances - I don't owe you that money. Let's practice fair business - I made the payment, whether it's via EFT or debit order - payment was made.
One more thing the BOT is very annoying, it calls all lines you have with VODACOM simultaneously and from my side that's harassment.
Why is Vodacom the only company which charges the so called debit order fee, where did I give you authorisation to charge me a fee should I not have money in my banking account on the date of the debit order, to make matters worse, I paid you guys, you just ********ly charging me fees which I never agreed on, and then you go on to add those fees to my current vodacom account which in turn makes my account to be in arrears.
Vodacom, kindly forward a contract with my signature stating that I agreed that I will pay an extra R100,88 should I not have money in my account on the debit order date, and forward me another contract which stating that amount should be added to my current vodacom contract.
Since you are in the business of ******** your customers for extra money under the umbrella debit order fee, I would like for you to delete my banking details on your system, and I will pay you via EFT between 20th and 30th of every month.
Thank you.
Why is Vodacom the only company which charges the so called debit order fee, where did I give you authorisation to charge me a fee should I not have money in my banking account on the date of the debit order, to make matters worse, I paid you guys, you just ********ly charging me fees which I never agreed on, and then you go on to add those fees to my current vodacom account which in turn makes my account to be in arrears.
Vodacom, kindly forward a contract with my signature stating that I agreed that I will pay an extra R100,88 should I not have money in my account on the debit order date, and forward me another contract which stating that amount should be added to my current vodacom contract.
Since you are in the business of ******** your customers for extra money under the umbrella debit order fee, I would like for you to delete my banking details on your system, and I will pay you via EFT between 20th and 30th of every month.
Thank you.