UNSATISFIED DATA UPGRADE

Account ***, data account number. I was called from Vodacom for an upgrade due on this data line. The person who called me said the contract will stay the same with a better router. All my build up data disappeared what I have on my old package. I always have an open line as I am working with over 400 rentals. When I discovered that I do not have any data I called Vodacom on 28 September 15h07. I spoke to Tabisa, I was 44 minutes on the line with her. I explained that I did not agree to a top up package as I cannot work on it. She said she will send the request through. I requested a reference number and she said I will receive a message within an hour. I still did not receive it. I cannot waste my time to be 44 minutes on the line without any asisstance or help. Please I need Vodacom to put me back on my old package on an open line and not top up. We are one of the first Vodacom clients. I also want Vodacom to put back my build up data which I paid for on my old contract. This is theft by taking away the old data. I need my account to be solved urgently.