Unsatisfied customers of vodacom

We've relocated to a new suburb, send all our forms in that's needed for relocation they promised it will be done 1 June 2022 and it is now July they still expect us to pay for the months that we don't have any wifi or cable which is unfair. I want someone that knows what they are doing and keep us updated we have to phone all the time and follow up know one comes back to us nothing, we need wifi for our Christian meetings and work We've been losing out so much which is not fair. We've been loyal customers for over 10 years and this how we get treated .... very not impressed and very disappointed. PLEASE HELP US