Unsatisfied customer unfairly treatment CLM***

Hi vodacom insurance treatment me unfairly. Early April 2019 my phone was knocked down by a car. I sent it to vodacom because I'm paying insurance. They told is going to repair OK I waited for 3 weeks they told me it was fixed I must come and collect I went there the battery was flat I went home and charged it when I made calls I can't hear people it drops calls I took it for more than 3 times I bought another phone not to loose contact I was furious I told them I'm taking them to court they told me they replaced the phone. I went and collected the phone it was wrapped by plastic not in the box it looked like an old phone. When I got home same problems cutting calls speaker not working I was tired of this drama. On the 23rd December 2019 my phone got lost I reported the phone everything was done. My claim was approved they told me to send ID copy to go to the nearest store. Later after work I did they told me it was rejected because I switched Sim yes I did because the phone was not working the speaker I asked them about the Sim they told me is fine cause it is vodacom I think vodacom is playing games with me