Unsatisfied customer, no response from Vodacom - Vodacom contract renewal

Item: Vodacom
Rating: 1
Author: Nazir G

Ive renewed a contract in November 2020 for 1,000 all net minutes, 20 gig anytime data and 20 gig nightowl data. Ive received all benefits for the package in November 2020, however for December 2020 i have only received the 20 gig anytime data and 20 gig nightowl data. I havent received the 1,000 all net minutes, and Ive been calling Vodacom for assistance in this matter, and 2 days later i still have no feedback or assistance!

This is absolutely ridiculous, as my work revolves around my phone, and this is the reason i had taken this contract. Ive spent 40 minutes on the phone with Vodacom today, 2 December 2020, with NO joy. I have just been pushed around from department to department. At 5pm i still have had no positive feedback from Vodacom!

Ive been a loyal vodacom customer for years, not giving any issues to Vodacom when it came to payment. However now that i need assistance, it seems like Vodacom is pushing me around for their benefit. This is totally unacceptable, and cannot be tolerated. Vodacom will not reimburse for any loss of business during this period, which is why i need this matter resolved URGENTLY!

I will be expecting a call from a Vodacom manager today, 02 December 2020, in order to resolve.

Helpful (0)

Replies (4)

Vodacom's replyOfficial

02 Dec 2020, 17:16

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Dec 2020, 17:16

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Nazir G's updateReviewer Update

04 Dec 2020, 10:46

Guys, its now 2 days later, and im still having the same issue! this is bull****, for the first time in 3 years i have to continue recharging my account to make calls, and im running out of airtime during calls. this is affecting my business in a major way.
Vodacom needs to wake up and start doing their work and call me TODAY, i will not accept going through the weekend without my benefits

the service im receiving is absolutely ****, not 1 return call from Vodacom. Im just expected to hang around and loose money, because Vodacom is refusing to get in contact with me!!!!!!!!

Get a supervisor or manager to call me before 1pm today.

THIS IS EXTREMELY URGENT NOW

Nazir G's update04 Dec 2020, 10:46

Reviewer Update

Nazir G's updateReviewer Update

04 Dec 2020, 16:07

Thanks Vodacom, i have now received my 1,000 minutes. I trust the 1,000 minutes will be given every month going forward, without me having to request.

Additionally, what is the reimbur*****t for the 4 days of no airtime, it has truly affected my work. i will be expecting some communication from Vodacom regarding the same.

Nazir G's update04 Dec 2020, 16:07

Reviewer Update

Nazir G's updateReviewer Update

07 Dec 2020, 14:14

Further to the last private message sent to Vodacom from myself on 04 December, I am still awaiting feedback from Vodacom.

please revert urgently

Nazir G's update07 Dec 2020, 14:14

Reviewer Update

Further to the last private message sent to Vodacom from myself on 04 December, I am still awaiting feedback from Vodacom.

please revert urgently