Unsatisfied customer!!

I am very disappointed and frustrated with Vodacom. I have been in contact 4/5 times with them regarding 2 numbers that I had cancelled in October. I was then told I would be reimbursed as the money was still coming off my account. I have phoned another two times and the agent says ESCALATING!! (And gives no reference number). I will definitely be moving to another service provider once my contract ends!!