Unsatisfied customer billed incorrectly for services never activated

Good Afternoon,

Attn :- Kurt & Fathima,

I bring you attention to this matter in which I was billed for this service called Voda Lite & Content services in which I did not asked for nor received any notifications via SMS, via Internet for these services which was used on my Primary account. I am quite concerned that I was told by your service agent (Thabiso) on this matter which has been escalated to both you special division as well as the billing’s department that and I quote, “Vodacom is doing me a service by agreeing to refund me these amounts which has been bill incorrectly on my account” . This to me is pure ******* to customers & I strongly feel that this action will be taken up by myself to the highest level.

Apart from that I was told that devices is the cause of this issue & further I need to contact Vodacom almost daily to de-activate these services ? Do customer’s has time to actually do this & sure Vodacom can find a more efficient way to allow their customer’s the ability to do this these selves via some sort of Self Help services in which Vodacom is so passionate about.

I am a very loyal paying customer to Vodacom & being a Client for some time however these type of incidents leaves a very bad impression to me in which information that is told to your loyal customers is not truly correct & hence my writing to you to make you aware on the above.

I have further official logged a formal compliant on this matter & please see below the reference for this compliant.